Tone Parsons

Cell phone blues

Normally, I’m a very calm guy. Not much bothers me.


Today, I found out that I do, indeed, have some anger in me.

I went to the Verizon store with my cell phone (a RAZR V3c). I’ve been having a problem with it…. the battery keeps dying. Yes, I’m quite aware that the RAZR only has about 120 minutes of talk time on the battery… but that’s more than I use in a whole month. It goes from being fully charged every morning at 7:00 am (when I unplug it) to beeping at me around 4 am to tell me that the battery is nearly dead a mere 21 hours later (if I forget to plug it in).  Typically in a day I talk for about 3 – 5 minutes total (I hate cell phones).
So… I drop it off at the Verizon store for their tech’s to take a peek at.

They keep it for 3 hours and then tell me “There’s nothing wrong with it”.

Really? Then it will stop draining the battery in less than 24 hours now? I won’t get the loud BLIP-BLOP! noise in the middle of the night now that there’s been a magic laying of the hands over the past 3 hours?.


So… with just a few days left on the battery’s warranty, I’m probably screwed (yes… I should have taken care of this earlier… but honestly, I kinda figured that the battery life was that bad… until my wife said she only plugs hers in about once a week).

I asked the tech what my optons were when it died again tonight and he replied “I don’t know”. I did kinda blow up at the tech at that point, and I’m pretty sure if he ever sees me out in the real world, he’ll turn the corner and walk quickly in another direction (for those who aren’t taking notes, I’m 6’4″ and 225 pounds… and I was very angry).

Tomorrow’s plan of attack… call Verizon directly and see what the bullshit du jour is.


2 Comments so far

  1. moe flam September 12th, 2006 8:45 am

    Might try 800-922-0204, to go straight to Verizon. They’ve been pretty helpful each time I’ve needed them. The store? Not so much.

  2. Tone Parsons September 12th, 2006 2:58 pm

    I’m currently doing some actual troubleshooting right now.

    My wife and I swapped batteries and gave them a full charge. We’ll see how long my battery lasts in her phone (and how long hers lasts in mine).

    This will totally point to the direction of the fault and make it much easier to plead my case when I call them (I probobly shouldn’t go into that store any more… they make me a little cranky).