Spell check is not your friend

We’ve been trying to renew a license for Weblogic. Sadly, it appears that the person who handles our account isn’t on the same page as we are.

Today, after our purchasing agent roasted him in an email for wasting the time of several people, our Weblogic rep sent the following reply:

From: Shawn xxxxxxx [mailto:xxxxxxx@bea-renewals.com]
Sent: Monday, March 26, 2007 2:06 PM
To: xxxxxxx
Cc: xxxxxxx; Parsons, Tone; xxxxxxx
Subject: Re: BEA Support Renewal for xxxxxxx.

Hello,

I am sorry for the incontinence. The form which was sent to me last Friday did not have the Billing Contact name filled in. I submitted it to Order Management and they sent it back asking that the name be filled in before they process the order.

Again, I am sorry for the incontinence and I will process this updated order right away.

Thank you for your help.

Regards,

Shawn xxxxxx
BEA Systems
Service Sales Representative
Ph: xxx-xxx-xxxx
Fax: xxx-xxx-xxxx
Email: xxxxxxx@bea-renewals.com

Oh man… “incontinence”?!? I’m not sure if he meant “inconvenience” or “incompetence”, but I’m pretty sure he didn’t mean what he typed (twice!!)

I almost wet myself!

6 thoughts on “Spell check is not your friend”

  1. Willing to bet that that idiot is somewhere in New Dehli, and hopefully he gets a fatal case of diahrea!

  2. Ha! Been there, done that. Sent an email to my new boss a couple years ago with that same error. Luckily I was able to recall it before it was delivered. Naturally, I take my time a bit more with spellehcecker now.

  3. I did not.

    I do, however, assume that he BCC’d his manager, as he had a customer who was irritated at him. If he did, I’m sure that his manager pointed it out.

  4. …after said manager had to take 5 minutes to compose himself, which is what I would have to do if one of my reps messed himself!

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